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CLICK & COLLECT ORDERS
You will find all of our FAQs related to your click & collect orders below.
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How do I place an order?
1. CHOICE OF SHOP
Choose the shop you want to order from, then go to the Click & Collect page for the store you want to order from.
2. CHOICE OF DAY
Choose your order pickup day.
3. CHOICE OF TIME SLOT
The time slot for your order collection.
4. CHOICE OF PASTERIES
Add the pastries by selecting the quantity and clicking on the “Add to cart” button from the product sheet. A pop-up window at the top right of the page will be triggered each time a new product is added.
5. VERIFICATION AND VALIDATION OF THE BASKET
Click on the basket icon at the top right of the page then on “View my basket”, make sure you have all the products you want. Also check the day and time of withdrawal.
Then click on “pay your order”
6. CONNEXIONS
From the “Information and payment” page, two choices are available to you:
Create your account.
Log in
Please note that for any first order in our establishments, the creation of a customer account is necessary.
It is imperative to fill in all fields with your personal information.
Our policy regarding the processing of personal data is available HERE
7. PAIEMENT
Once you log in to your account, you are automatically redirected to payment.
Please enter your Bank Card number, month, and year of expiration as well as the verification code located on the back of your bank card. Before confirming your payment, make sure you accept our general conditions of sale.
8. SECURE PAYMENT STRIPE
Payments made on our website are processed by the secure online payment platform Stripe.
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Can I place an order without creating an account?
The execution of the sales contract with our establishments is carried out via the creation of an account. Indeed, the contact details collected when creating an account allow the sale of products and the transmission of data to third parties.
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From what time can I collect my order?
Orders can be collected from 10am to 5pm from Wednesday to Sunday at the Cédric Grolet Opéra boutique and from noon from Tuesday to Sunday at the Le Meurice boutique. Please note that some pastries require a last minute finishing touch (e.g. minute poached Saint Honoré), so you may have to wait a few minutes before you can collect your order.
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Where can I find out about allergens in Cedric Grolet products?
Our allergens are available in each of our produced sheets. If, however, any questions remain, do not hesitate to contact us at the following email address: contact@cedricgrolet.com
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Can I order products from both boutiques at the same time?
It is possible to order products from both boutiques, but they will be separated into two baskets and two orders since you will have to collect the Le Meurice products from the boutique at 6 rue de Castiglione and the Cédric Grolet Opéra products from the boutique at 35 avenue de l'Opéra. Depending on the products, the production time may be different and the day of collection may also vary. We advise you to read the information below each product.
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Do I have to wait to collect my order?
Bonjour,
We have received your request and we thank you.
Two queues are available and mandatory, a priority one specially dedicated to click & collect orders and another for takeaway sales.
Please note, the waiting time may be longer for holidays or exceptional occasions.
We wish you a beautiful day and see you soon!
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Is it possible to order products for two different dates?
No, you will have to place two separate orders for the dates concerned. Two confirmation emails will be sent to you to validate your two orders.
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Why can't I order for a distant date?
It is not possible to order more than one month in advance simply because we change the cards regularly, according to the seasons and the products available from our suppliers. So a creation can be on the menu in March and be replaced by a new one in April!
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Can I order fruit off the menu?
The fruit listed on the website are the only products available for sale and correspond to the seasonality. We refuse to produce hazelnuts in May for example.
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I have purchased products and would like an invoice
If the confirmation email is not enough, please send your request to the following email address:contact@cedricgrolet.com
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Where can I get the books?
The French version of the books is available for purchase online for collection in the shop. The English version is also available at the Le Meurice boutique. The FNAC special edition is only available in FNAC shops.
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Puis-je modifier la date de retrait en boutique ?
Vous avez la possibilité de modifier votre date de retrait de votre commande en boutique via votre espace personnel.
1. Connectez-vous à votre compte
2. Sélectionnez votre commande
3. Cliquez sur la date qui s'affiche afin de pouvoir accéder au calendrier et de modifier la date (si besoin également le créneau horaire).
4. Confirmez la nouvelle date sélectionnée.
5. Vous recevrez une confirmation de modification de date de commande
6. Si besoin n'hésitez pas à nous contacter contact@cedricgrolet.com
À noter que vous avez jusqu'à 72h pour modifier la date de retrait de votre commande.
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PROBLEMS RELATED TO YOUR ORDER
Below you will find a series of questions related to problems that may arise following the purchase of your orders in our Cédric Grolet stores.Vous trouverez ci-dessous une série de FAQ liées à l'ensemble des problèmes pouvant subvenir suite à l'achat de vos commandes au sein de nos boutiques Cédric Grolet.
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Comment annuler ma commande ?
Aucune commande ne peut être annulée ou modifiée dans les 4 jours ouvrés précédant la date de retrait de votre commande.
Vous avez donc la possibilité d'annuler votre commande jusqu'à 4 jours avant la date de retrait prévue de votre commande. (via votre compte client).
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I bought a pastry and it arrived broken or cracked.
The packaging is designed and made to measure so that the desserts cannot break. We are in no way responsible for any transport problems (motorbike, bicycle) or for someone who may have bumped into you in the metro. If you have any other problem, please contact us at the following address and tell us about your experience:contact@cedricgrolet.com
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I found a piece of shell
Indeed, this can happen because we make our own pralines, creams and other nut-based preparations, so it is not impossible to come across a piece.
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DELIVERY
Below you will find a series of FAQs related to delivery.
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FAQ CHEF CÉDRIC GROLET
vVous trouverez ci-dessous une série de FAQ liées au Chef Cédric Grolet.
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MODALITÉS DE RÉGLEMENTS
Vous trouverez une série de GAQ liées à nos modalités de paiements au sein de nos boutiques Cédric Grolet.
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Le paiement en ligne est-il sécurisé ?
Nous utilisons la plateforme de paiement en ligne Stripe. Celle-ci permet la sécurisation de votre paiement et la protection de vos coordonnées bancaires.
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AUTRES
Vous trouverez ci-dessous une série de FAQ liées à nos autres questions moins fréquentes.
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How can I contact the boutique?
You can contact the shop via this email address:
contact@contact.com
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You did not find the answer to your question? You want to modify or cancel your order?
Please contact us!
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Puis-je faire du contenu pour mes réseaux sociaux au sein des établissements ?
Vous êtes libres de réaliser le contenu que vous souhaitez au sein de nos trois établissements. Cependant, nous ne procédons à aucune gratuité ou échange pour ce type de prestation.
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I would like to place a new order on the spot, is this possible?
It is perfectly possible to place a new order on the spot when you come to the shop. However, we cannot allow you to skip the queue. This would not be very respectful to the customers who have been waiting patiently for their turn.