You will find all of our FAQs related to your click & collect orders below.

 1. CHOICE OF SHOP

Choose the shop you want to order from, then go to the Click & Collect page for the store you want to order from.

2. CHOICE OF DAY

Choose your order pickup day.

3. CHOICE OF TIME SLOT

The time slot for your order collection.

4. CHOICE OF PASTERIES

Add the pastries by selecting the quantity and clicking on the “Add to cart” button from the product sheet. A pop-up window at the top right of the page will be triggered each time a new product is added.

5. VERIFICATION AND VALIDATION OF THE BASKET

Click on the basket icon at the top right of the page then on “View my basket”, make sure you have all the products you want. Also check the day and time of withdrawal.

Then click on “pay your order”

6. CONNEXIONS

From the “Information and payment” page, two choices are available to you:

Create your account.

Log in

Please note that for any first order in our establishments, the creation of a customer account is necessary.

It is imperative to fill in all fields with your personal information.

Our policy regarding the processing of personal data is available HERE

7. PAIEMENT

Once you log in to your account, you are automatically redirected to payment.

Please enter your Bank Card number, month, and year of expiration as well as the verification code located on the back of your bank card. Before confirming your payment, make sure you accept our general conditions of sale.

8. SECURE PAYMENT STRIPE

Payments made on our website are processed by the secure online payment platform Stripe.

The execution of the sales contract with our establishments is carried out via the creation of an account. Indeed, the contact details collected when creating an account allow the sale of products and the transmission of data to third parties.

Orders can be collected from 10am to 5pm from Wednesday to Sunday at the Cédric Grolet Opéra boutique and from noon from Tuesday to Sunday at the Le Meurice boutique. Please note that some pastries require a last minute finishing touch (e.g. minute poached Saint Honoré), so you may have to wait a few minutes before you can collect your order.

Our allergens are available in each of our produced sheets. If, however, any questions remain, do not hesitate to contact us at the following email address: contact@cedricgrolet.com

Some of our creations, especially the large pieces, require more preparation time and a longer lead time. For any order placed after 3pm, the minimum delay is 72 hours. Thank you for your understanding.

The production of our pastries is done on site at both locations. Each production is therefore linked to its own sales outlet and it is therefore impossible for us to transfer products from one sales outlet to another. Thus the products available on the Le Meurice interface are only available for collection at 6 rue de Castiglione and the products available on the Cédric Grolet interface are only available for collection at 35 avenue de l'Opéra.

Fruit is the signature product of the Le Meurice boutique and is only produced in the laboratory of the Le Meurice hotel. They are therefore only available for collection at the boutique at 6 rue de Castiglione.

It is possible to order products from both boutiques, but they will be separated into two baskets and two orders since you will have to collect the Le Meurice products from the boutique at 6 rue de Castiglione and the Cédric Grolet Opéra products from the boutique at 35 avenue de l'Opéra. Depending on the products, the production time may be different and the day of collection may also vary. We advise you to read the information below each product.

Bonjour,

We have received your request and we thank you.

Two queues are available and mandatory, a priority one specially dedicated to click & collect orders and another for takeaway sales.

Please note, the waiting time may be longer for holidays or exceptional occasions. 

We wish you a beautiful day and see you soon!

No, you will have to place two separate orders for the dates concerned. Two confirmation emails will be sent to you to validate your two orders.

It is not possible to order more than one month in advance simply because we change the cards regularly, according to the seasons and the products available from our suppliers. So a creation can be on the menu in March and be replaced by a new one in April!

Fruits are the flagship products of the Meurice boutique and their production is carried out only within Meurice. These are therefore only available for collection at the store 6 rue Castiglione 75001 Paris.

The same goes for the Flowers, which are produced only in the Cedric Grolet Opera boutique whose Click & Collect collection takes place at 6 rue Danièle Casanova, 75002 Paris.

The fruit listed on the website are the only products available for sale and correspond to the seasonality. We refuse to produce hazelnuts in May for example.

In each of our stores, production is done on site, each creation is therefore linked to its point of sale, and it is therefore impossible for us to transfer products from one point of sale to another. Therefore, the products available in the Le Meurice boutique at 6 rue de Castiglione, 75001 Paris are only available there.

If the confirmation email is not enough, please send your request to the following email address:contact@cedricgrolet.com

The French version of the books is available for purchase online for collection in the shop. The English version is also available at the Le Meurice boutique. The FNAC special edition is only available in FNAC shops.

Vous avez la possibilité de modifier votre date de retrait de votre commande en boutique via votre espace personnel.

1. Connectez-vous à votre compte

2. Sélectionnez votre commande

3. Cliquez sur la date qui s'affiche afin de pouvoir accéder au calendrier et de modifier la date (si besoin également le créneau horaire).

4. Confirmez la nouvelle date sélectionnée.

5. Vous recevrez une confirmation de modification de date de commande

6. Si besoin n'hésitez pas à nous contacter contact@cedricgrolet.com

À noter que vous avez jusqu'à 72h pour modifier la date de retrait de votre commande.

Below you will find a series of questions related to problems that may arise following the purchase of your orders in our Cédric Grolet stores.Vous trouverez ci-dessous une série de FAQ liées à l'ensemble des problèmes pouvant subvenir suite à l'achat de vos commandes au sein de nos boutiques Cédric Grolet.

Aucune commande ne peut être annulée ou modifiée dans les 4 jours ouvrés précédant la date de retrait de votre commande.

Vous avez donc la possibilité d'annuler votre commande jusqu'à 4 jours avant la date de retrait prévue de votre commande. (via votre compte client).

The packaging is designed and made to measure so that the desserts cannot break. We are in no way responsible for any transport problems (motorbike, bicycle) or for someone who may have bumped into you in the metro. If you have any other problem, please contact us at the following address and tell us about your experience:contact@cedricgrolet.com

Indeed, this can happen because we make our own pralines, creams and other nut-based preparations, so it is not impossible to come across a piece.

Below you will find a series of FAQs related to delivery.

Vous trouverez ci-dessous une série de FAQ liées à nos réservations au Dali du Meurice.

An online shop is specially dedicated to delivery. Deliveries are only available on Saturdays and Sundays. No click & collect orders can be delivered.

Pour le Tea Time du Meurice au Dali, les réservations, modifications ou annulations ou toutes autres demandes spécifiques devront directement être adressées à l’hôtel.

vVous trouverez ci-dessous une série de FAQ liées au Chef Cédric Grolet.

Unfortunately it is not possible to make an appointment with the chef for a photo or an autograph. On the other hand, the chef regularly visits his shops, so if you see him he will be delighted to do so!

Vous trouverez une série de GAQ liées à nos modalités de paiements au sein de nos boutiques Cédric Grolet.

We accept payment by credit card, American Express and cash in both shops.

Nous utilisons la plateforme de paiement en ligne Stripe. Celle-ci permet la sécurisation de votre paiement et la protection de vos coordonnées bancaires.

We invite you to send your request to the following email address: contact@cedricgrolet.com, indicating the date, the place, the number of people and the occasion of the event.

For any order of more than 20 pieces, we recommend that you send your request to the following e-mail address: contact@cedricgrolet.com

Vous trouverez ci-dessous une série de FAQ liées à nos autres questions moins fréquentes.

You can contact the shop via this email address:

contact@contact.com

Please contact us!

You are free to take photos and stories for your instagram content in either shop. However, there are no freebies or exchanges for this type of service.

We invite you to contact us using the contact form available on our website or at the following e-mail address: contact@cedricgrolet.com

Vous êtes libres de réaliser le contenu que vous souhaitez au sein de nos trois établissements. Cependant, nous ne procédons à aucune gratuité ou échange pour ce type de prestation.