Conditions générales de vente - internet
En vigueur au 11.05.2020
Article 1. Champ d’application
The present General Terms and Conditions of Sale apply, without restriction or reserve, to all sales concluded by the Vendor with buyers, natural persons of legal age or legal entities (hereinafter referred to as the Customer) wishing to acquire the products offered for sale (hereinafter referred to as the Products) on the cedricgrolet.com website.
They specify in particular the specifications, allergens, descriptions, illustrations, indications of dimensions or capacity of the Products, ordering and payment conditions, which the Customer is required to read before ordering. The Products offered for sale on cedricgrolet.com are food products and books.
The choice and purchase of a Product are the sole responsibility of the Client.
Product offers are subject to availability, as specified when the order is placed.
The photographs, graphics, visuals and illustrations available on the internet or on the website of the shop are not contractual and are subject to change at any time without prior notice and cannot be held responsible by the cedricgrolet.com website. The illustrations are in no way free of rights and any reproduction or misappropriation will be liable to prosecution.
These GTC are accessible at any time on the cedricgrolet.com site and will prevail over any other version or any other contradictory document.
The Customer declares that he/she has read and accepted the present General Terms and Conditions of Sale when making a purchase online or in the shop.
As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the date the order is placed.
The buyer acknowledges having been informed, prior to placing the order and concluding the contract, in a legible and comprehensible manner, of these general terms and conditions of sale and of all the information listed in Article L. 221-5 of the French Consumer Code.
Seller's contact details :
SAS Cedric Grolet Opera
Share capital 10 000 euros
Registered with the RCS of Paris, under the number 851505495
35 avenue de l'Opéra 75002 Paris
Article 2. Commandes
It is the Customer's responsibility to select the products he/she wishes to order online and to pay the full price. A minimum delivery time is indicated at the time of the order and cannot be revoked.
The ordering process is as follows: select the Product / put it in the basket / pay the basket / collect the order from the shop concerned.
No order can be cancelled within 7 working days prior to the planned collection of the order.
Any modification of an order within 7 working days prior to collection must be made in writing and will be subject to validation.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
Any order placed constitutes the formation of a contract concluded at a distance between the Customer and the Seller.
The computerised registers, kept in the Seller's computer systems under reasonable security conditions, shall be considered as proof of the communications, orders and payments made between the parties. The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 3. Tarifs
The products are supplied at the current prices displayed on the cedricgrolet.com site, at the time the order is registered by the Vendor. Prices are expressed in Euros and include VAT.
These prices are firm and non-revisable during their period of validity, but the Seller reserves the right to modify the prices at any time outside their period of validity.
The prices do not include the costs of processing, shipping, transport and delivery, which are invoiced in addition, under the conditions indicated on the site and calculated before the order is placed.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.
Article 4. Conditions de paiement
This is an order with payment obligation, which means that placing the order implies payment by the Customer. Payment of the full price must be made when ordering. At no time can the sums paid be considered as a deposit or down payment.
The Products are paid for by secure payment, according to the following terms: payment by credit card.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the cedricgrolet.com site.
Payments made by the Customer will only be considered final after effective collection by the Seller of the sums due.
The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay the full price under the conditions indicated above.
Article 5. Transfert de propriété - Transfert des risques
The transfer of ownership of the Seller's Products, to the benefit of the Customer, will only be carried out after full payment of the price by the latter, regardless of the date of delivery of the said Products.
Whatever the date of the transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only be realized when the Customer takes physical possession of the Products.
Article 6. Droit de rétractation
The 14-day right of withdrawal does not apply to perishable products. Also, the Customer cannot rely on it.
Article 7. Responsabilité & garantie
The products sold on cedricgrolet.com comply with the regulations in force in France.
The Products supplied by the Seller benefit automatically and without additional payment, independently of the right of withdrawal, in accordance with the legal provisions,
The legal guarantee of conformity, for damaged or damaged Products or that do not correspond to the order
The warranty for hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for consumption.
Provisions relating to legal guarantees - Article L217-4, Article L217-5 and Article L217-16 of the Consumer Code.
We consider that all foodstuffs are consumed by the Customer on the day of purchase unless otherwise stated on the packaging and subject to compliance with the storage conditions: highly perishable products should be stored between 0° and 4° C until at the time of their consumption. Some manufacturing steps have required freezing, we recommend that you never freeze the Products or refreeze a thawed product. So-called dry Products and chocolate should be stored in a cool, dry place. Any details regarding the Product or allergens are available under each product sheet posted online.
In the case of perishable goods and in order to assert his rights, the Customer must inform the Seller, in writing, of the non-compliance of the Products within a maximum period of 1 hour from delivery.
For reasons of hygiene and food safety, perishable foodstuffs will not be taken back or exchanged. Nevertheless, the Seller will reimburse or replace within 14 days and at his expense, the products sold whose apparent or hidden defects or lack of conformity have been duly proven by the Customer, under the conditions provided for in articles L 211-4 and following. of the Consumer Code and those provided for in these general conditions of sale.
The responsibility of the Seller cannot be engaged in the following cases:
- non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to verify,
- in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure.
The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.
The Seller's warranty is, in any event, limited to the replacement or reimbursement of non-compliant Products or Products affected by a defect.
Article 8. Données personnelles
The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as their transmission to third parties for the purpose of delivery of the Products. These personal data are collected only for the execution of the sales contract.
9.1 Collection of personal data
The personal data collected on the cedricgrolet.com website are as follows:
-Order of Products
When ordering Products by the Customer: Surnames, first names, postal address, telephone number and e-mail address.
As part of the payment for the Products offered on the cedricgrolet.com website, the latter records financial data relating to the Customer's/user's bank account or credit card.
9.2 Recipients of personal data
Personal data is used by the Seller and its co-contractors for the performance of the contract and to ensure the efficiency of the sale and delivery of the Products.
The category or categories of co-contractor(s) is (are):
Payment institution providers
9.3 Data controller
The data controller is the Seller, within the meaning of the Data Protection Act and from May 25, 2018 of Regulation 2016/679 on the protection of personal data and can be reached at the following email address: contact@cedricgrolet .com
9.4 Limitation of processing
Unless the Customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.
9.5 Duration of data retention
The Seller will keep the data thus collected for a period of 5 years, covering the time of the prescription of the applicable contractual civil liability.
9.6 Security and privacy
The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.
9.7 Implementation of Customer and user rights
Pursuant to the regulations applicable to personal data, Customers and users of the cedricgrolet.com website have the following rights:
They can update or delete the data concerning them as follows:
They can delete their account by writing to the email address indicated in article 9.3.
They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3.
If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the address indicated in article 9.3.
They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3.
They can also request the portability of the data held by the Seller to another service provider.
Finally, they can object to the processing of their data by the Seller.
These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or e-mail to the Data Controller whose contact details are given above.
The controller must provide a response within a maximum of one month.
In the event of refusal to grant the Customer's request, the latter must be motivated.
The Customer is informed that in the event of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or seize a judicial authority.
The Customer may be asked to tick a box under which he agrees to receive informative and advertising emails from the Seller. He will always be able to withdraw his consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.
Article 9. Force majeure
All circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes for exemption from the obligations of the parties and lead to their suspension.
The party who invokes the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
Will be considered as cases of force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, disruption of telecommunications networks or difficulties specific to telecommunications networks external to customers.
The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.
Article 10. Non-validation partielle
If one or more stipulations of these general conditions are held to be invalid or declared as in application of a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain all their strength and reach.
Article 11. Non-renonciation
The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.
Article 12. Titre
In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 13. Droit applicable - Langue
By express agreement between the parties, this contract is governed by and subject to French law.
It is written in French. In the event that it is translated into one or more languages, only the French text shall prevail in the event of a dispute.
Article 14. Propriété intellectuelle
The content of the cedric-grolet.com site is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.
Article 15. Litiges
For any complaint, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these general conditions of sale.
All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which would not have could be resolved amicably between the Seller and the Customer will be submitted to the competent courts under the conditions of common law.
The Client is also informed that he can also use the Online Dispute Resolution (RLL) platform:
All disputes to which the purchase and sale transactions concluded in application of these general conditions of purchase and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts in common law conditions.