Help
We do our best to answer your questions on this page.
If you can't find the answer you're looking for, please contact us
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What is click & collect?
Click and collect allows you to make your purchases online from your home and to come and collect your products in the shop on the desired date! It's quick and easy!
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Where and when do I pick up my order?
Once you have placed your order, you will receive a confirmation e-mail indicating the date, the address of the Cédric Grolet Singapore shop and the collection time for your click and collect.
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I would like to order for tomorrow but I am given a minimum delivery time of 48 or 72 hours.
Some of our creations, especially the large pieces, require more preparation time and a longer lead time. For any order placed after 3pm, the minimum delay is 72 hours. Thank you for your understanding.
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I would like to collect my pastry order before 10am, is this possible?
The shop opens at 10am and closes at 6pm, so it is not possible to collect your order before or after these times.
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Do I have to wait to collect my order?
No. There is a quick wait dedicated to click & collect orders.
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Is it possible to order products for two different dates?
No, you will have to place two separate orders for the dates concerned. Two confirmation emails will be sent to you to validate your two orders.
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Why can't I order for a distant date?
It is not possible to order more than one month in advance simply because we change the cards regularly, according to the seasons and the products available from our suppliers. So a creation can be on the menu in March and be replaced by a new one in April!
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I would like to place a new order on the spot, is this possible?
It is entirely possible to place a new order on the spot when you visit the shop, subject to stock availability. However, we cannot allow you to skip the queue. This would not be very respectful of the customers who are waiting patiently for their turn.
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I bought a pastry and it arrived broken or cracked.
The packaging is designed and made to measure so that the desserts cannot break. We are in no way responsible for any transport problems (motorbike, bicycle) or for someone who may have bumped into you in the metro. If you have any other problem, please contact us at the following address and tell us about your experience : singapore@cedricgrolet.sg
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I have purchased products and would like an invoice
If the confirmation email is not enough, please send your request to the following email address : singapore@cedricgrolet.sg
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From what time can I collect my order?
Orders can be collected from 10am to 6pm from Wednesday to Sunday at the Cédric Grolet Singapore.
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How do I transport my pastries?
The preparation of the orders is done by us, we pay particular attention to the packaging of your pastries. The packaging is designed and adapted to facilitate transport and to prevent the pastries from being damaged once they arrive at your home. However, we recommend that you transport the pastries as straight as possible without making any sudden movements (some pastries can be very fragile) within 30min-1h depending on the outside temperature. However, if your journey takes longer, we recommend that you collect your order with an insulated bag to ensure that the pastries remain at an ideal temperature.